Return
You have up to 14 days to request for item(s) return. Please contact us via email: cs@lancasterhongkong.com. Further return information will be provide once we received your order return request.
Discounted items and items purchased under special offers are non-refundable and non-exchangeable, except in cases of defective merchandise.
Discounted items and items purchased under special offers are non-refundable and non-exchangeable, except in cases of defective merchandise.
Unfortunately, we currently won’t cover return shipping costs.
It takes 2-5 working days to process your refund. The refund will be credited to your original payment method.
We accept size exchange within 7 days. Please send us an email cs@lancaster.com and we will further assist you.