You’re welcome to check out as a guest. However, if you register an account, you can track your order history, add products you love to your wish list and save the shipping detail.
All you need to do is click “Forgot your password?” on the Log In page and follow the instructions to reset your password.
Please contact customer service via cs@lancasterhongkong.com as soon as possible for further assistance. If the order has been dispatched, it is unable to be amended or cancelled. However, you can reject the parcel for refund. If the tax and duty is occurred, it is non-refundable.improving at photography has been sharing it.
You will receive your order confirmation immediately once the order is successfully placed. If you haven’t received it, it may have a chance that you entered an incorrectly email address or in your junk mail. You can contact customer service via cs@lancasterhongkong.com and we’ll send you another order confirmation.
Sometimes we send orders in separate shipments. Check your order status first to see if your items were shipped separately. If something is still missing, please contact us via email: cs@lancaster.com know as soon as possible.
It takes 2-3 days for us to process your order. Once your order is dispatched, you will receive a notification email with tracking number. You can check your parcel status with the tracking number.
Please contact us at cs@lancasterhongkong.com if you received anything incorrect or defective as soon as possible. Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.

Promotion & Payment

You can find all details on our upcoming promotions by subscribing to our newsletter.
You can fill in the code in the “discount code” column during check out.
Please check if the products you would like to purchase is eligible and the discount code is still valid. If it is still not work, please contact customer service for further assistance.
All our transactions are calculated in Hong Kong Dollars. If your credit card (or other payment method) transactions are in a different currency, your order total will be based on the daily exchange rate of the transaction date.
We accept American Express, Visa, Mastercard, Apple Pay, and Google Pay